017-day money-back guarantee
If you have a problem with your subscription, contact our support team first so we can investigate and help. If we cannot fix an eligible issue, you can request a full refund within 7 days of your purchase, subject to the conditions on this page.
02How to request a refund
Email contact@bestiptvaustralia.com with the subject “Refund Request”, or message us on WhatsApp. Please include:
- Your order or transaction number and purchase date.
- The problem you are experiencing.
- The device and app you use, and the troubleshooting steps you have tried.
We may ask for screenshots or other information to assess the issue.
03Request timing and refund amount
- Requests for a full refund must be submitted within 7 days of purchase.
- Requests submitted after 7 days are assessed for a partial refund based on the unused part of your subscription.
- The 7-day limit applies to when you submit your request, not when your bank completes the refund.
04Technical issues and troubleshooting
For a technical issue, please give our support team the chance to troubleshoot. If we cannot resolve an eligible issue within 48 hours, we proceed with the refund review under this policy. A request submitted within the 7-day period stays recorded while troubleshooting takes place.
05Issues that do not automatically qualify
The following do not automatically qualify for a full or partial refund, although we will always help where we can:
- Difficulty setting up a device or app.
- An isolated channel outage or temporary buffering.
- Problems with your local network, Wi-Fi or internet provider.
- A change of mind after the service has been used.
- Accounts suspended for sharing, reselling or other breaches of our Terms & Conditions.
06Extended service disruption
If you cannot use your subscription for more than 48 hours because of a server issue or another problem caused by us, contact support. We will either refund the package price or restore the lost subscription time. Any additional compensation will be discussed with you.
07Processing time
Approved refunds are sent back to your original payment method. How long the money takes to reach your account depends on the payment provider and your bank. You can ask support for a status update at any time.
08Your consumer rights
This policy does not exclude, restrict or change any rights you have under the Australian Consumer Law that cannot be excluded.
