01Who we are
This Privacy Policy explains how IPTV Australia (“we”, “us”, “our”) handles personal information collected through bestiptvaustralia.com, WhatsApp, email and our live chat. We handle personal information in line with the Australian Privacy Principles where they apply to us.
02Information we collect
Information you give us:
- Your name, email address and phone or WhatsApp number.
- Order details such as the plan, number of devices and the type of device you use.
- Messages you send us for support, a free trial or a refund.
Payment information: payments are handled by third-party payment providers. We do not store your full card details.
Information collected automatically: when you visit the website we and our providers collect technical data such as your IP address, browser type, device, pages viewed and how you arrived on the site, using cookies and similar technologies. See our Cookie Policy.
03How we use your information
- To create and activate your subscription and send your login details.
- To provide setup help and customer support.
- To process payments and refunds and prevent fraud or account misuse.
- To understand how the website is used and improve it.
- To send you offers or updates, only if you agree. You can opt out at any time.
- To meet our legal obligations.
We do not sell your personal information.
05Overseas transfers
Some of our providers store or process data outside Australia, including in the United States and Europe. When this happens, we take reasonable steps to make sure your information is protected.
07How long we keep it
We keep personal information only as long as needed for the purposes above, for example while your subscription is active and for a reasonable time afterwards to handle support, refunds, fraud prevention and legal requirements. After that, we delete or anonymise it.
08How we protect it
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS) on our website and limited access to customer data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
09Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Email contact@bestiptvaustralia.com and we will respond within a reasonable time.
If you are not satisfied with how we handle a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10Children
Our service is not intended for anyone under 18, and we do not knowingly collect personal information from children.
11Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it last changed.
12Contact us
For any privacy question or request, email contact@bestiptvaustralia.com or call/WhatsApp +1 (725) 240-7315.
